100% SATISFACTION GUARANTEE
We stand behind everything we sell if for any reason you are not satisfied with your purchase, simply return the item with your receipt and original packaging. Please read return guidelines below for more information.
Parts and Accessories: We will take back any part, accessory or clothing item within 30 days of purchase as long as they are unused with all packaging. Clearance items can not be returned. We cannot take parts and components back that have already been installed. (see defective items). We are unable to warranty products and services returned to other bike stores. We will stand behind every product that has a longer guarantee from the vendor.
Defective Items: If your item is defective, we will do everything we can to get your item replaced through the manufacturer. In some cases we will need the original receipt, in others....a handshake. We love the suppliers we work with and those relationships come in handy. We will go to bat for you. Each product has it's own manufacturers warranty. Contact the store for each brands specific product warranty.
Automotive Bike Racks: Automotive bike racks have a 14 day return period and are subject to examination by our staff.
Bikes: Your first assignment when you buy a new bike is to fall in love with it. If you don't, you have 14 days to return it in new condition. Often times we find that it's an adjustment that can make your bike feel a lot better. Maybe consider having a fitting done. After 14 days you have 1 year of free service. We will make any adjustments for you for the first year you own your bike. We do not cover damaged parts or issues caused by neglect. We will repair any flats you have for the first year you own your bike. Flat repair covers the cost of the tube and labor.
Hitches and Licenses: Hitches and licenses can not be returned for any reason.
Special Orders: There are no returns on special orders items. Special order items are items that are not in our normal stock. We will warranty any defective special order items.
Service Work: We want you to be happy with your bike. When we see service bikes come back to us we want to get it right. There are so many variables when dealing with those bizarre pops and clicks that sometimes we've fixed a "pop" and you wanted the "click" fixed. For that reason, we cover our service for 6 months from the date of repair. All replacements and warranty work is to be done at Spoke-N-Sport. We are unable to warranty products and services returned to other bike stores.
Online Returns: If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
Shipping (Continental U.S.): "In Stock" orders ship within 24 hours (holidays and weekends excluded) of the order being placed. "In Warehouse" take an additional 3 - 5 days to ship. All orders will ship as one. Shipping times are based on business days. Holidays and weekends will slow down a shipment. Please note that some items may be subject to additional shipping and handling charges because of size or weight. We do not ship outside of the Continental U.S. Shipping charges are based on weight and shipping preference.
In Store Pick up: Most orders will be ready within one business day (holidays and weekends excluded). We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up.
Backorders: Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
Lay-A-Way: We have a 30 day Lay-A-Way policy that allows you to put 30% of the retail price down to hold the product for up to 30 days. We do make an exception at Christmas time. We will hold products for 60 days starting Nov 1st. There are no Lay A Way options for Special Orders or clearance priced items.
24 Hour Hold: Found an item that you really want? We can hold it for you for 24 hours. Not available for clearance items.
Prices and Information: This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
Information Security: We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.