COVID-19 Resources
Solutions for a Challenging Time
Bikes are essential - for transportation, for stress relief, and for staying active and healthy. We have the gear that you need to ride responsibly, including helmets and visibility equipment, and we have ship to home and curbside pick up options to help you shop safely. Shop online and contact us with any questions about our products or our policies.
Online Shopping Delivery Options
Curbside Pickup
We’ll arrange a time to provide contactless pickup of your order.
Ship To Home
Many bikes and accessories can be delivered directly to your home.
Frequently Asked Questions
General Store Information
Q: What are your current business hours?
A: In Sioux Falls we have maintained our normal store hours. Our new Tuthill store in Sioux Falls is open from Wednesday through Sunday.
Q: Do you currently offer repair services?
A: Yes. We know that bike repairs and maintenance are still valuable services. Contact us to make your service appointment today.
Q: Can I return a bike or cycling gear if it's not right for me?
A: Yes. Your satisfaction is our priority.
Placing an Online Order
Q: How do I find the right bike?
A: We're here to help. You can shop bikes online, and contact us with any questions on sizing, bike models, availability, or anything else on your mind. We can make buying a new bike fun and easy, even over the phone!
Q: How do I pick the right accessories for the bike I’m ordering?
A: While shopping for a bike online, you can also explore our selection of apparel and accessories. Give us a call if you have any questions. Common accessories with a new bike include a water bottle and cage, kickstand, helmet, lights, bags, and phone holders.
Q: Will my bike come assembled?
A: Yes. Every bike purchased from our business is professionally assembled by a trained bicycle mechanic and undergoes a comprehensive safety check before delivery.
Q: When will my bicycle be ready for pick up?
A: Most bikes are already assembled and ready to go. If it's in a box and just arrived it can be professionally assembled and ready for pick up in a day or two. If your new bike needs to first be delivered to us from a supplier, it could require additional time. This may range from a few days to a few months. A member of our team will discuss your options with you after you place your order, or we are available for a personal consultation before you purchase if timeliness is a top priority for you. Once you've purchased a bike online, we'll contact you as soon as it is ready for pickup.
Q: How do I know what size product to purchase?
A: Whenever possible, products on our website have sizing information available. We are actively adding more self-serve tools to our website to help you further - especially for bicycles. We encourage you to contact so we can offer you personalized assistance finding the right size.
Q: What happens if I order the wrong size?
A: Most products we sell come with a 30 day satisfaction guarantee. Please order with confidence and we will do our best to resolve any sizing issues you may encounter.
Q: Are pricing and availability accurate on your website?
A: Our website is connected directly to our store inventory, along with inventory from our most trusted suppliers. With rare exceptions, if you see that an item is in stock on our website, then it is available to order. However, due to increased demand, many bikes are selling quickly and may be unavailable when an order is processed. We will contact you after you make your purchase if we encounter any issues.
Receiving My Online Order
Q: Do you offer home delivery?
A: Yes. We are able to ship or deliver many bikes if you live within 10 miles of our stores. Nearly all parts and accessories are available for delivery via a package carrier such as UPS, USPS, or FedEx.
Q: Do you offer curbside pickup?
Yes. We are offering curbside pickup for all products. We will contact you when your order is ready.
In Store Safety Information
Q: How are you keeping your employees and customers safe?
A: The safety of our employees as well as our customers is our top priority. We’ve undertaken the following safety protocols in accordance with CDC recommendations to keep our team and visitors safe. The protocols include:
- Frequent cleaning and disinfecting standards beyond CDC recommendations
- We are following CDC guidelines. If you have been vaccinated you do not need to wear a mask. If you haven't had all your shots plus the 2 week waiting period, we ask that you wear a mask. We can serve you in the parking lot if you aren't comfortable coming into the store.
- Frequent hand washing
- Team members who are symptomatic or have had probably exposure to someone who is sick are asked to stay home